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call queues
asked in Developers
Building an App to find Real time Active Calls in Queue and Agents Available to take CallsHi Devs,It's exciting to be a part of this community. I am building an app that posts two things in real time to a l...
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Feb 8, 2021 at 3:12pm
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asked in Users
Can we turn off call queue notification emails?When we add or remove a user from the call queue, the systems sends out an email notification stating, "You had bee...
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Jan 28, 2021 at 5:38am
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Answer
asked in Users
Call Queue Feature Request (Add ring group functionality)Currently, there is no option to create ring groups inside of a call queue. This is possible via a virtual extension, ho...
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Jan 14, 2021 at 7:22am
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asked in Users
Status: If an extension is set to "Do not accept call queue calls" or "Do not accept any calls" can the extension still receive voicemail?I have a user extension that is the main extension in our call queues (the first for calls to be distributed to). This e...
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Jan 11, 2021 at 7:12am
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asked in Users
Shared WorkloadsI have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, c...
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Jan 1, 2021 at 10:27am
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